Choosing a Tile Installer | Our Process

Hiring a Tacoma tile contractor can be a pretty scary thing to do. You are thinking about letting someone into your house to do work that is going to reflect on you and your family. You want it done right, and you want it done at a fair price. We can do that, and to earn your trust and demonstrate our expertise, we've designed a system to make sure you feel comfortable every step of the way. Here are just a few of the things we do to make every customer experience with On Point Tile LLC a great one.

Hiring a Tile Installer | Step 1 - the Initial Call

When you call us, you'll see from the very beginning that we aren't like other tile contractors. We answer our own phones. You won't encounter a switchboard or someone that will deflect your call, putting you on hold until you get so frustrated you hang up. And if we miss you and you leave us a message, we promise and guarantee that we'll get back to you the first moment we have a break in the action.

When you do call the first thing we'll do is set up a time to come out, discuss your project with you, and give you an estimate of what it costs us to do the work. Here's another one of our differences - our bids are firm. We won't try to back door you with fees and overages at the end. Because we do good work, and because we stand behind our reputation as Tacoma tile installers, you may find we cost a bit more than others. But we will guarantee the service that you get in return will be will worth every penny you pay.

Hiring a Tile Installer | Step 2 - the Hire

Once you decide to hire us, and we're confident you will, the next thing we'll do is set up a time for us to begin the work. We know contractors of every kind have a reputation for being less than punctual. Another one of our guarantees is that we'll be there on time every time. We know your time is important, and time waiting for us is time you've lost doing the things you need to do.

Because we know how valuable your time is we promise to be on time, every time. If we're not, we'll give you $10 cash, right on the spot. No, it's not a lot of money, but it shows our commitment to you.

When we get to your house we'll set up to make sure once we're finished you'll never know we've been there (except of course, for your new tile installation!). We take great care in leaving every home we enter better looking than we left it. And we'll take that same great care with your house. Installing tile is a dirty job. You shouldn't have to clean up after us - that's part of the reason you hire a Tacoma tile installer - to do all those things you don't want to do. And that's exactly what we aim to do.

And one final thing, before I leave you for the night. We love to have the homeowners around when we work. We love to answer questions. We love the fact that you know you are getting quality work. So, if you want to stick around and watch, maybe learn a thing or two about tile installation, then go right on ahead and do it. We'd love to have you!

We are committed to excellence in every single job that we do. At the end of the day, we want to be known as the best tile contractors in town. Give us a call today so we can show you what we can do.